Client Service Associate

Client Service Associate

A boutique wealth management RIA registered with the SEC is seeking a Client Service Associate who has experience within a private client environment to join our team. The right candidate will have an energetic personality with a passion for delivering excellent client service and building relationships with clients while working closely with multiple advisors.

Client Service Associate Responsibilities

  • Assist with answering phones and handling all client service issues within capacity
  • Prepare paperwork for client meetings while ensuring all required forms are completed accurately within proper time parameters
  • Schedule and sit in on periodic client review meetings, taking detailed notes and following up on all service needs post-meeting
  • Process new business for advisor and assist in the onboarding of new clients
  • Track pending business paperwork; updating various systems and communicating effectively with appropriate parties within the Firm
  • Assist advisors with marketing efforts, such as following up with referrals, updating contact management system with names of prospects, and spearheading DRIP programs for prospects and clients
  • Provide administrative support including:
    • Maintain and update client contact records using the Firm’s CRM
    • Maintain and organize client files in the Firm’s Document Management System, including copies of all signed applications and forms
    • Prepare and send outgoing mail/correspondence
    • Maintain appropriate turnaround time on incoming items

Client Service Associate Requirements

  • Bachelor’s Degree and 1-2 years’ relevant experience
  • Proficiency in Microsoft Office Suite (Excel and Word)
  • Experience working with performance reporting software, CRM databases, and document management software a plus
  • Working knowledge of personal financial planning topics and strategies; basic understanding of industry rules and regulations is required
  • Strongly prefer candidates with RIA experience in a private client environment

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